Trade tips: electric vehicle servicing

Please note: a version of this article first appeared in the February 2019 issue of IMI Magazine and was written for a motor trade audience.

In our Dec/Jan issue, James Dillon predicted that “setting up as the local electric vehicle specialist will pay dividends in the long run”.

The experience of Tomsett MOT Centre, in Kent, gives credence to this theory. Owner Dave Tomsett explains: “I keep up with new technologies and getting into EV sounded like a wise move, so I started researching training.

“I did the one-day IMI awareness course, which was excellent, and went on to do level 1 and 2 with Bosch, and level 3 and 4 with Pro-Moto.

“We are one of very few garages to have these qualifications and, because we do trade MOTs as well as retail, we could see there was demand.

“In January 2018, we dedicated a bay to hybrid and electric, lined it out and invested in new equipment. We already had Snap-on diagnostic tools but we purchased a G-scan 2 and other kit such as insulated gloves and workshop signage.

“We did a local press launch highlighting that we were making our plug-in point available as a free resource, and it went down very well.”

Tomsett have a Prius courtesy car stickered-up to advertise that they’re an EV specialist and Dave heaps praise on the new Hybrid and Electric Vehicle Repair Alliance (HEVRA).

“We share information with other repairers and even borrow tools, which saves you buying things you might only use once in a blue moon,” he says.

Peter Melville established HEVRA following a problem with his parents’ plug-in Vauxhall. “I started in independent garages and was working for Snap-on when this issue arose with the Ampera’s air con,” he says. “The nearest franchised dealer was an hour away and several good independents wouldn’t take it.

“In the end, I found a mobile air con specialist who had the kit to work on high voltage. I realised there was a gap in the market – a service to help people find local independent garages covering EV. That was the embryo for what became HEVRA.

“We carefully vet all our members to ensure they have the appropriate qualifications and correct tools. Then, for £25 a month, we provide a technical hotline, a quarterly newsletter and advertise on all the main electric car forums, to let people know there is an alternative to the main dealers.”

Over at Pro-Moto, director Eliot Smith is at the forefront of EV training, having previously been responsible for upskilling Honda’s UK network.

“When we started Pro-Moto about 10 years ago I was on the IMI group putting together EV courses, along with representatives from City & Guilds and the Fire & Rescue Service,” he says.

“We now work with manufacturers including JLR, Hyundai, Kia, Mazda, Fiat, Toyota and McLaren, as well as independent garages, and we certified about 300 technicians to level 4 last year.

“The principles are the same on all EVs. Electricity is never going to change, the whole universe is built on it, but different manufacturers take different approaches to things like battery management.

“In the early days, we were only doing about 10 courses a year, but we’ve got five courses running concurrently next week. Demand is high.

“We unravel the complexities, give people experience of different platforms, make them aware of the risks and give them the skills to service, maintain and repair if necessary.

“Manufacturers are bringing more EVs to market but as an industry we are failing to explain it to the end user. What’s best for them – a battery car or what type of hybrid? Staff in dealerships need to be educated in these technologies to give them the confidence to explain it to customers.

“Manufacturers know where they are with the internal combustion engine. With electric, they aren’t so sure. What if there was a warranty issue? What are the options for second life batteries? How do they mitigate against these unknowns?

“What manufacturers can do is make sure their technicians have the right skills, tools and parts to service EVs, and the aftermarket must be ready to pick up where franchised dealers leave off.”

Demonstrating the depth of expertise in the repair sector, Neil Kidby, product category manager at Sealey, also did the level 2 and 3 courses with Bosch.

“We are lagging behind Europe in terms of Alternative Fuel Vehicle (AFV) penetration, but these technologies are coming and it will happen quickly,” he says. “Before long you might be powering your house from your Toyota.

“The fact is a lot of technicians are frightened of electric cars. The battery is scary, but if you take that out of the equation it is very much like working on any other car. What you must do is protect yourself and have a sealed environment.

“This isn’t as expensive or such a leap as many think. Hybrid vehicles have been around for 100 years after all. Isolate the battery and follow the manufacturers’ instructions and you will lay the foundations for the continued success of your business.

“The essentials are: an exclusion zone – barriers and signage to stop people wandering in (as a bonus this also advertises that you do this type of work); then there’s the kit – an insulation mat and gloves – and a category III voltmeter.

“There’s also the only item we sell which we hope is never used: a rescue pole. People don’t like to think about it, but you have to. In the worst case scenario, with electrocution there’s a risk that a body could catch fire if it isn’t isolated.

“In terms of sales, we’ve seen an upward trend over the last six months. We currently sell mainly to independent garages but are in negotiations with a major vehicle manufacturer too.”

Back at the coalface, Dave Tomsett concludes: “We cannot earn a living from EV alone yet, but it is growing. Overall, we’ve invested around £7.5k in new tools, training and equipment. Some jobs can be time-consuming but it’s a learning curve.

“We have a new apprentice coming in the summer and he’ll be involved with EVs from day one. That’s vital because we need to attract more skilled youngsters into the industry – working on vehicles like these should be an appealing alternative to the university route.

“Attitudes are changing; the 2040 deadline for petrol and diesel sales will focus minds, range will increase and as battery technology improves it will snowball.”

An important question we’ve not delved into is whether the government should legislate to require anyone working on EVs to have further qualifications. We’ll explore that another day.

Must-see: Mercedes Vision Urbanetic concept gets two million views on YouTube

A short film by Mercedes-Benz about its Vision Urbanetic mobility concept has been viewed over two million times on YouTube.

The 1min 38sec video published last September showcases a self-driving, electrically-powered chassis with switchable bodies.

It can be used as a ride-sharing vehicle with space for up to 12 passengers, or as a goods transporter with space for 10 pallets.

Leaping off the drawing board, a scale version of the car was on display at the recent Consumer Electronics Show in Las Vegas.

Mercedes says it can reduce traffic flows, take the pressure off strained city infrastructures and contribute to an improved quality of urban life.

Most small businesses expect their vehicles to be electric by 2030 and driverless by 2040

55% of small enterprises think their fleets will be fully autonomous within 20 years, with 38% expecting it to happen in half that time, according to new research by the Renault-Nissan-Mitsubishi light commercial vehicle (LCV) business.

In a survey of 3,257 small businesses in the UK, USA, China, France, Mexico, Australia and Japan, 66% also predicted that their fleets would be fully electric within 20 years, with 50% expecting it to happen in half that time.

35% said they were already using smarter technology in their fleets, with efficiency improvements and cost savings the main motivations.

30% said the key benefit of connectivity would be the ability to communicate with the people they’re delivering to.

“We recognize the importance of smart technology to increase efficiency and continue to work together to develop connected and autonomous vehicles that cater to the needs of business fleets of all shapes and sizes,” said Ashwani Gupta, senior vice president of the Renault-Nissan-Mitsubishi LCV business.

Between now and 2022, the alliance says it will launch 12 new zero-emission vehicles, utilising new common electric vehicle platforms. Over the same period, it plans to introduce up to 40 models with autonomous features, although equipment levels will vary.

Driverless car laws and insurance

The Law Commission of England and Wales is currently undertaking a far-reaching review of the legal framework for driverless cars… and insurers are keen to contribute.

The deadline for submissions to the preliminary consultation paper passed last week and AXA Insurance has highlighted what it hopes will be key themes:

1) Access to data and a transparent framework for effective data governance is fundamental for establishing liability and accurate risk modelling.

2) The legal and regulatory framework must clearly define the responsibilities of the users of autonomous vehicles (AVs) and any changes to the current road safety regime.

3) Consumers must be educated on their responsibilities, how the equipment should be used and the regulations attached to them.

Noting the Government’s recent announcement on the advanced trials for self-driving vehicles, David Williams, managing director of underwriting and technical services at AXA, said: “We are only in February but the world of driverless has started 2019 at a blistering pace.

“It might not sound as exciting as trials and tech, but as driverless cars are rapidly becoming a reality, it is right now that we need think about the legal aspects of this technology. The consultation had 46 detailed questions on areas ranging from the responsibilities of a human user to the need for data retention.”

In its submission, the International Underwriting Association (IUA), which represents many of the world’s largest insurance companies, argued that accident data should be automatically retained.

Chris Jones, IUA director of legal and market services, said: “The technology surrounding driverless cars is developing rapidly. It is essential, therefore, that an effective framework is established governing their operation. Insurers have a vital role to play in this process.

“In order for liability to be established, vehicle data must be recorded and made available. This will include, for example, the status of the automated system, whether engaged or disengaged, the speed of the vehicle and any camera footage from the time of the accident.

“As information expands and usage grows, we are likely to see potential vulnerabilities highlighted and new risk areas emerge. We anticipate that the technology will be capable of self-reporting system errors, defects and other issues affecting road worthiness.”

In a sign of things to come, Bloomberg reports that entrepreneur Dan Peate has launched Avinew, with $5m in seed funding, offering an insurance product which monitors drivers’ use of autonomous features in cars made by Tesla, Nissan, Ford and Cadillac.

Discounts will be determined based on how the features are used, after the customer has given permission for their driving data to be accessed.

This seems a logical next step in telematics or ‘black box’ insurance, which tracks the way you drive and links it to the amount you pay.

In terms of what happens in the event of an accident, a story in the Daily Express explained how a fraudulent claim worth £6,000 was prevented using telematics.

A Renault Clio driver facing a whiplash claim was cleared by data showing that the incident occurred at under 5mph. Martyne Miller, associate director of Coverbox said: “The data was able to successfully refute a substantial claim, saving both the motorist and the insurer money.”

Once cars are fully autonomous, Rodney Parker, associate professor of operations management at Indiana University, predicts that “liability is likely to migrate from the individual to the manufacturer and the licensers of the software that drives the AV.”

There’s also the possibility that motorists could be encouraged out of driving via the prohibitive cost of insurance.

The Law Commission was asked to look at the legal framework for driverless cars by the UK’s Centre for Connected and Autonomous Vehicles (CCAV), a joint Department for Business, Energy & Industrial Strategy (BEIS) and Department for Transport (DfT) policy team.

If these insurer submissions are anything to go by, the focus will be at least as much on the connected elements as the autonomous ones.

Will it have anything to say about who to save in no-win crash situations or who should be the data controller?

The final report is due in March 2021.

Have a gander: can this electric three-wheeler beat congestion in London?

With London now the sixth most gridlocked city in the world, could part of the answer be smaller, three-wheeled, maybe yellow, electric cars?

Any talk of three-wheelers and we immediately think of Del Boy’s Reliant Regal from Only Fools and Horses, or the Sinclair C5, but Electra Meccanica has revisited the concept with its new single-person electric vehicle, the Solo.

After a successful trial production run in Vancouver, manufacturing recently moved to a new, larger factory in Chongqing, China.

Electra Meccanica claims it already has more than 23,000 reservations at its target price of $15,500.

Chief operating officer, Henry Reisner, said: “Having driven the 2019 Solo myself, I’m convinced we have a winning car on our hands. Now we get to the business of delivering them in significant numbers.”

While it’s tempting to make Trotters Independent Traders (TIT) jokes, pollution is a serious matter and you only have to glance around the rush hour jam to see big SUVs with only one person in them.

The Congestion Zone is widely considered unfit for purpose and the London Assembly’s Transport Committee recommends replacing it with road pricing.

Why be part of the problem when, as Electra Meccanica says, you can: “Reduce your gas bill to zero. Eliminate your environmental impact. Turn your commute into the highlight of your day.”?

Ok, that might be overstating things, but with its 17.3 kWh lithium ion battery taking it from 0-60mph in just 8 seconds, this three-wheeler is worth a goosey gander.

Online teach-out gives bite-sized answers to driverless car questions

If you’ve got a couple of hours to digest important driverless car questions, try this online course from the University of Michigan: Self-Driving Cars Teach-Out.

The university’s Ann Arbor campus is home to the 32-acre Mcity test facility, the first purpose-built proving ground for connected and automated vehicles (CAVs).

Carrie Morton, deputy director of Mcity, describes it as “the ultimate sandbox”, a place to foster collaboration with industry, government and academic partners.

Following a quick overview of the key on-board technologies – sensors, lidar, GPS etc – the university’s experts get into the nitty gritty of their specialisms.

Liz Gerber, professor of public policies, sets the scene, saying: “The promise of driverless vehicles is super exciting for communities and for society. We talk about the promise of reduced congestion, increased mobility options and enhanced safety and convenience.”

Professor Matthew Johnson Roberson discusses the fragility of artificial intelligence (AI) in dealing with new systems, the challenge of getting from 95% to 99.99% accuracy, and the importance of failing gracefully in the event of an error.

Professor Dan Crane looks at balancing competition, differentiation and standardisation, asserting that we should encourage “a thousand flowers to bloom”, because no one yet knows which technologies will work best.

Ian Williams, inaugural fellow for the Law & Mobility Program, addresses privacy concerns and the ability to change settings. He also raises the possibility of motorists being encouraged out of driving via the prohibitive cost of insurance.

Big picture thinking comes from Alex Murphy, assistant professor in sociology, who considers the profound impacts of a lack of transportation – from the kinds of jobs people can take to the schools they can access. “It has huge implications for inequality,” she says.

Lionel Robert, associate professor in the School of Information, predicts that we’ll see level five, fully autonomous, go anywhere CAVs “in our lifetime”. He focusses on giving consumers “accurate trust” in the technology, not under- or over-trust.

One reassuring point which crops up time and again is the continuing need for humans – from John the safety conductor on the Mcity Shuttle, to roles variously described as truck operators, fleet attendants, concierges and guides.

This evolution could potentially help to offset the fear that driverless technology will immediately put people out of a job, a belief which has been blamed for attacks on self-driving test cars.

CAV’s potential to help the blind community was also particularly thought-provoking.

Deadly driverless car crashes

Probably the highest profile fatal crash involving a driverless car occurred in Arizona in March 2018.

An Uber test car, in autonomous mode but with a safety driver, hit a 49-year-old homeless woman in the city of Tempe.

Elaine Herzberg was walking with a bicycle and not on a crossing. It was the first reported fatal crash in the US involving a self-driving vehicle and a pedestrian.

Fast forward nearly a year and the University of Michigan has unveiled a new project to predict pedestrian movements with greater accuracy.

“Prior work in this area has typically only looked at still images,” said Ram Vasudevan, assistant professor of mechanical engineering. “It wasn’t really concerned with how people move in three dimensions.”

By studying things like gait pace, foot placement and the symmetry of arms and legs, the team attempt to predict the future locations of one or several pedestrians up to 50 yards from the vehicle.

“If a pedestrian is playing with their phone, you know they’re distracted,” said Vasudevan. “Their pose and where they’re looking is telling you a lot about their level of attentiveness. It is also telling you a lot about what they’re capable of doing next.”

Previously, the most notorious driverless crash was also in the US, in 2016, when a Tesla Model S in autopilot mode smashed into a truck’s trailer, killing the car’s 40-year-old driver.

There have been numerous close shaves too.

Just last week in St. John’s, Canada, a driverless car reportedly set off at high-speed down a residential street, jumped a snow bank and slammed into a nearby garage.

Incredibly, no one was hurt. The Royal Newfoundland Constabulary (RNC) is investigating.

Win for Wi-Fi over 5G in connected car technology race

In a controversial move, the European Commission (EC) has backed Wi-Fi-based ITS-G5 over its 5G-based rival, C-V2X, in the race to become the standard for internet connected cars.

The clincher was apparently that Wi-Fi is already widely available, but many see it as a victory for ITS-G5 supporters Volkswagen, Renault and NXP, who claim it is better for time-critical communications such as crash avoidance.

In the opposite corner, big hitters like Ford, Daimler, Deutsche Telekom and Huawei back C-V2X, arguing that it can support a wider range of applications.

The US and China are both expected to endorse 5G and driverless car cybersecurity is very much in the spotlight.

According to Techradar, Mats Granryd, director general of the GSMA (the trade association for mobile network operators), wrote to the European Parliament criticising Wi-Fi as old technology.

Meanwhile, Reuters quoted Lise Fuhr, director general of telecoms lobbying group ETNO, as saying: “Europe cannot mandate only one technology for connected driving. Member states can now correct this by bringing 4G and 5G back into the picture: global competitiveness and safety are at stake.”

The EC legislation still requires approval in the European Council, so the victory for Wi-Fi isn’t assured yet.

UK drops to 7th in Autonomous Vehicles Readiness Index

A new report by KPMG shows the UK has dropped two places, to seventh, in its Autonomous Vehicles Readiness Index.

While this could be interpreted as a blow to the UK government’s commitment to be at the forefront of driverless technology, KPMG was at pains to emphasize that this was “only due to high-performers Norway and Finland joining the index”.

Countries were assessed on 25 different measures across four pillars – policy & legislation, technology & innovation, infrastructure, and consumer acceptance.

KPMG 2019 Autonomous Vehicles Readiness Index image
KPMG 2019 Autonomous Vehicles Readiness Index image

As last year, The Netherlands ranked #1, praised for its efforts to run platoons of driverless trucks on major ‘Tulip Corridor’ routes from Amsterdam to Antwerp and Rotterdam to the Ruhr valley. Singapore ranked #2 thanks to its test town for driverless vehicles.

Sarah Owen-Vandersluis, head of public mobility strategy for KPMG in the UK, commented: “The UK has made a lot of inroads with big investments, a committed government and world-leading policy; it has seen many positive announcements regarding both private sector initiatives and local and central government strategies.”

In a separate paper – Mobility 2030: Transforming the mobility landscape – KPMG highlighted three key disruptive forces: 1) Electric vehicles (EVs) and alternative powertrains; 2) Connected and autonomous vehicles (CAVs); and 3) On-demand mobility services.

Driverless delivery vehicle maker Nuro gets billion-dollar boost

Whenever anyone spends a billion dollars in the self-driving world it is probably worthy of a mention here.

In this case, unmanned delivery vehicle specialist, Nuro, has been boosted by a US$940m investment from Japanese multinational, SoftBank.

Founded in 2016 by two former Google engineers, Dave Ferguson and Jiajun Zhu, Nuro operates mainly in San Francisco but plans to expand its delivery service to new areas, add new partners and expand its fleet.

“We’ve spent the last two and a half years building an amazing team, launching our first unmanned service, working with incredible partners and creating technology to fundamentally improve our daily lives,” said Ferguson.

“This partnership gives us the opportunity to take the next step in realizing our vision for local commerce and the broad application of our technology.”

Nuro’s other backers include Greylock Partners and Gaorong Capital.